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August 24, 2009
Retail Markets repositions Customer Services to serve you better
During the last several years, our Retail Markets division has worked hard to standardize procedures and systems with the aim of increasing service consistency. Our goal is to blend operational excellence with service and value-added solutions for you and your clients.
We would like to advise you of our recent decision to integrate our remaining Calgary customer service operations into the larger Montreal head office operations. For you, this decision means enhanced turn-around time on key activities as well as enhanced overall consistency and quality of service.
For voice assistance on any matters, you may continue to call our after-sales Customer Service Centre toll-free between the hours of 8:30 am and 5:00 pm Mountain Daylight Time at:
1-888-841-6633
1-888-345-0756 (mutual funds only)
Please see a list of transactions/requests that are handled through our Customer Service Center.
To avoid unnecessary delays, please submit your paper documentation to:
Retail Investment Customer Services
Mailing address
Standard Life
Retail Investment Customer Services
PO Box 11497, Stn. Centre Ville
Montreal, Quebec
H3C 5S5
Courier (street address)
Standard Life
Retail Investment Customer Services
1245 Sherbrooke West, Suite 1200
Montreal, Quebec
H3G 1G3
Toll free fax: 1-877-882-4892
Email: saving.retirement@standardlife.ca
Life Insurance Services and Claims
Mailing address
Standard Life
Life Insurance Services & Claims
PO Box 11601, Stn. Centre Ville
Montreal, Quebec
H3C 5S9
Courier (street address)
Standard Life
Life Insurance Services & Claims
1245 Sherbrooke West, Suite 800
Montreal, Quebec
H3G 1G3
Toll free fax: 1-888-533-3330
Email: LIS-After-Sales@standardlife.ca
Retail’s Customer Services in the Calgary office will be phased out over the next 12 months, and 25 new positions will be created in Montreal to help serve you better. Positions in Finance and Corporate Services that currently support Customer Services in Calgary will also be phased out.
Standard Life considers Western Canada a strategic market for growth. Therefore, the Calgary office will continue to employ sales staff in Retail, Group Savings and Retirement, Group Insurance, Standard Life Investments, Real Estate and Mortgage, Compliance, Information Technology as well as the Group Insurance Disability Management team.
Rest assured that every effort is being made to ensure you and your clients a smooth transition to our newly centralized customer services.
Sales Communications
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