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May 6, 2011

In case of a mail strike

In the event of a strike by Canada Post employees, Standard Life would like to make sure that you know how to communicate with us.

• Online Access: At all times, you may use Secure Online Access to access your client accounts in ClientINFO, check your commissions in eCommissions and send us confidential documents and transactions using the Message Centre. FundSERV is also an excellent option for ensuring your transactions are not delayed. Ensuring that you are signed up for online access means that, as well as avoiding inconvenience during the strike, you will be doing the environment a favour.

• Fax: If you cannot make changes online, you may send them to us by fax:

Savings, Mutual Funds, Segregated Funds 1-877-882-4892
Life Insurance 1-888-533-3330

• Courier: If you have important documents that must be sent to us, please send to:

  Retail Investment Customer Service
  1245 Sherbrooke St. W., 12th Floor
  Montréal, QC H3G 1G3
  

Please know that all mail not considered urgent will be held until after the strike.

Starting today, there will be a special section on our website to advise your clients of instructions should a mail strike occur.

For any assistance with the above, please contact our Customer Service Centre at
1-888-841-6633.