Product Disclosure - Consumer rights and responsibilities
The owner has the right to return his Protecta policy within 10 days of receiving it. The policy will then be deemed void and any premiums paid will be refunded.
Over and above the 10-day right, the owner may return the policy if unsatisfied with the sales process, at any time within 6 months of the effective date (Total Customer Satisfaction (TCS) Guarantee). The policy will then be deemed void and any premiums paid will be refunded.
The refund under both the right to return and the TCS Guarantee will not apply if the policy has been issued in lieu of a previous policy or as a result of exercising an option contained in a previous policy.
See our TCS pamphlet for all the details on our Total Costumer Satisfaction Guarantee and the way to proceed when returning a policy.
Individuals & Families
Sales Support
